Shipping policy

 

This shipping policy outlines the terms and procedures regarding the shipment of products purchased through our website.

1. Shipping Process

1.1 Orders are usually processed and shipped within 1 business day after receipt of payment, unless otherwise stated.

1.2 We strive to ship orders as quickly as possible, but please note that delivery times may vary depending on the chosen shipping method and your location.

2. Shipping Methods

2.1 We offer various shipping methods, including standard shipping and in-store pickup.

2.2 Available shipping methods and rates are clearly displayed during checkout. Customers can choose their preferred shipping method based on their preferences and requirements.

3. Shipping Costs

3.1 Shipping costs are calculated based on the weight of the order, the chosen shipping method, and the delivery location.

3.2 Customers can view the estimated shipping costs before placing their order by checking the shopping cart or during checkout.

4. Delivery Time

4.1 The estimated delivery time is displayed during checkout and depends on the chosen shipping method and your location.

4.2 Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions, holidays, or carrier delays.

5. International Shipping

5.1 We offer international shipping to selected destinations. International shipping costs and delivery times vary depending on the destination country.

5.2 Customers are responsible for any customs duties, taxes, or import fees applicable to international shipments. For more information, please contact your local customs authorities.

6. Shipment Tracking

6.1 Most of our shipping methods offer tracking, allowing customers to monitor the status of their order from shipment to delivery.

6.2 Customers will receive a tracking number once their order has been shipped, which can be used to track the progress of the shipment via the carrier’s website.

7. Undelivered Shipments

7.1 If an order cannot be delivered due to incorrect address details or other reasons beyond our control, the order will be returned to us.

7.2 We will contact the customer to clarify the situation and, if necessary, take further steps to reship the order or arrange a refund.

8. Contact Information

For further questions or information about our shipping policy, please contact us at info@tcg-storage.com.