Refund policy
Refund & Return Policy
We have a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unused, with labels, and in the original packaging. You also need the receipt or proof of purchase.
To start a return, contact us at info@tcg-storage.com. Returns should be sent to the following address: Peizerweg 97-F8, Groningen, Groningen, 9727AJ, Netherlands
Please note: you are responsible for purchasing a return shipping label and sending the package. We do not provide return labels. Make sure to ship the package with tracking and keep the shipping receipt.
Items returned without a prior return request will not be accepted.
For any questions about returns, feel free to contact us at info@tcg-storage.com.
Damaged or Problematic Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants),
- Customized products (such as special orders or personalized items),
- Personal care products (such as beauty products),
- Hazardous materials, flammable liquids, or gases.
Sale items or gift cards cannot be returned.
Contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to get the item you want is to return your current item. Once the return is approved, you can purchase the new item separately via our webshop.
14-Day Legal Right of Withdrawal in the EU
If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days – without providing any reason – in addition to the above return policy.
As mentioned above, the item must be in the same condition as when you received it: unused, with labels, and in the original packaging. You also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the amount will be automatically refunded within 10 business days via the original payment method.
Please note that it may take some time for your bank or credit card company to process the refund.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at info@tcg-storage.com.